FAQ's

Hopefully you'll find all the answers to your açai and subscription questions here, if not please contact us via the Contact page.

Açai puree must always be stored frozen.  Store frozen at 18°C or below.

Use immediately after thawing.

Do not refreeze.

If no one is home to receive the delivery we will try to deliver again the following delivery slot.

If your delivery day is Friday and no one is home, we will try to deliver the next day (Saturday)

If you miss a delivery on a Saturday we will try to contact you to arrange a new time.

If you  have a question about your order or foresee an issue with the time of delivery, please contact us at team@boavidaacai.com

 

 

You will be billed for your subscription at the time of shipping for the amount of the individual shipment. Each billing cycle will vary depending on the selected frequency of your subscription.

Yes, you may change your subscription at any time. Please email team@boavidaacai.com and tell us what subscription you’d like to change to.

Welcome to the club! If you selected The Fix you will receive 30 x 100g frozen açai puree packs. If you ordered The Daily Dose, you will receive 60 x 100g frozen açai puree packs. If you’re an addict, you’ll be getting 90 x 100g açai packs per month.

We might also include some promotional material and offers from time to time so check your box for any extras before recycling!

 

Your açaí will be shipped in a eco-friendly, highly insulated, bio-degradable cooler pack. We guarantee it will arrive frozen but someone must be at home to receive the parcel so that it can be unpacked and stored frozen straight away.

We will do our best to accommodate order cancellations. In some instances, we will be able to cancel an order. In others, depending on how far along the order is, we may not be able to. Email us at team@boavidaacai.com and we will do our best to help you.

When you checked out you would have been prompted to select a delivery option.

  • Friday, before 1pm (second week of the month)
  • Saturday, before midday (second week of the month)
  • Friday, before 1pm (fourth week of the month)
  • Saturday, before midday (fourth week of the month)

If you placed your order on the third week of the month but selected ‘Friday, before 1pm, second week of the month’ you will receive your item in week two of the following month.

Yes, you can cancel your subscription anytime. You can also email as at team@boavidaacai.com to cancel. Let us know if there’s a problem with your order or subscription so we can try and help resolve it.