Shipping Policy

We cannot ship to PO boxes and APO addresses. We cannot be responsible for shipping orders to undeliverable addresses. Therefore, please verify that the address you provide is deliverable. If someone is not home at the time of delivery, we will leave the package if possible, no signature required. It is up to the mail carrier’s discretion to leave the package. It is the responsibility of the customer to make sure the shipment is unloaded and transferred to the freezer the same day it is delivered. Due to the perishable nature of our product, we do not accept returns. If you receive damaged or melted product and need to file a claim, email us at info@www.boavidaacai.com within 48 hours of receiving your shipment and our customer service team will contact you to help resolve the issue. Please document your damaged or melted product with pictures and time codes to support your claim. Refunds are processed on a case by case basis for damage or spoilage due to manufacture or shipping error or delay. Any damage or spoilage caused by customer handling or delay in transferring product to a freezer once received will not be eligible for refund.